Customisable scripts
Create and adjust scripts for different scenarios and business needs: cold calls, follow-ups, qualification or support.
Free Salesforce app on AppExchange
True Call Script: call scripts inside Salesforce
True Call Script is a free Salesforce AppExchange app for sales call scripts. Build call scripts for every scenario, guide reps with real-time prompts during the call, and measure which scripts actually convert. Everything runs in Salesforce, next to the lead and contact your rep is calling.
FreeInstall from AppExchange
5.0 / 5Rating from 11 reviews
Real-timePrompts during the call
LightningReady for your org
Why teams switch
Scripts in documents are not used on live calls
When scripts live in a shared doc or a PDF, reps improvise, every call sounds different, and new hires take months to ramp up. Managers cannot see which talk tracks work, because nothing connects the script to the outcome in the CRM.
| Capability | Scripts in docs and PDFs | True Call Script |
|---|---|---|
| Where the script is | A separate document | On the Salesforce record |
| During the call | Rep searches and scrolls | Real-time prompts and recommendations |
| Different scenarios | One generic script | Custom scripts per scenario |
| Consistency across the team | Every rep improvises | Standardised talk tracks |
| New reps | Long ramp-up | A guided structure from day one |
| Which scripts work | Unknown | Performance analytics |
| Price | — | Free |
Main features
True Call Script features: everything your team needs for consistent sales calls
Real-time guidance
Prompts and recommendations during the call keep the conversation on track and consistent across reps.
Analytics and reporting
Monitor call performance and script effectiveness to keep improving your talk tracks.
Intuitive interface
A simple design lets reps open the right script in Salesforce in seconds, even if they are not technical.
Consistency across the team
Everyone follows the same proven structure, so customers get the same quality of conversation.
Native Salesforce setup
Installs into your existing Salesforce org and works next to your leads and contacts.
Demo video
See True Call Script in action
A short walkthrough of building scripts and using them on a live call inside Salesforce.
Who it's for
Three teams that get the most out of True Call Script
Sales, SDR and support teams use it when every call should follow a structure that is proven to work.
SDR and cold-calling teams
Give reps a tested opening, qualification questions and objection handling, right on the lead record.
Why create cold sales scripts →Onboarding new reps
New hires follow a guided structure from their first call, so they ramp up faster and need less shadowing.
Support and service lines
Standardise how agents handle common requests, so customers get the same answer from everyone.
Getting started
How to install True Call Script in three steps
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Install from AppExchange
Open the listing, click Get It Now and install the package into a sandbox or production org.
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Write your scripts
Create scripts for your main call scenarios and add the prompts reps should see at each step.
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Start calling
Reps open the script on the record during the call, and you track which scripts perform best.
Free True Call Script setup guide
A step-by-step PDF that walks your admin through installing True Call Script and every feature in it. Leave your email and we will send it to you.
Reviews
What Salesforce teams say
FAQ
Questions about True Call Script
What is True Call Script?
True Call Script is a free Salesforce app by TrueSolv for call scripts. Reps open the right script for each scenario on the lead or contact record, follow real-time prompts during the call, and managers see analytics on which scripts perform best.
Is True Call Script free?
Yes. The app is free on AppExchange.
Where are our scripts stored?
In your own Salesforce org. The app is a managed package that installs in your org and receives automatic upgrades.
Can we create different scripts for different situations?
Yes. Build as many scripts as you need for different scenarios, such as cold calls, follow-ups or support requests, and adjust them at any time.
How does real-time guidance work?
During the call, the app shows prompts and recommendations so the rep knows what to say next and the conversation stays on track.
Can we see which scripts perform best?
Yes. Analytics show call performance and script effectiveness, so you can keep improving your talk tracks.
Does it need technical skills to set up?
No. The interface is designed so that non-technical users can create and edit scripts.
Who should install it?
A Salesforce administrator with permission to install packages. We recommend installing in a sandbox first, then in production. The setup guide covers each step.
Learn more
Learn more about sales calls in Salesforce
Why create cold sales scripts?
How scripts improve calls, spread best practices and reduce stress for new reps.
Read the article →Salesforce time tracking for sales
See how reps spend their time across accounts and deals.
Read the article →TrueSolv blog
Salesforce guides, tips and product updates from our team.
Visit the blog →
Need a custom app?
We build Salesforce apps for our own AppExchange listings, and for clients
The team behind True Call Script has 15+ years of Salesforce experience and 150+ delivered projects. If an off-the-shelf app does not fit your process, we can extend this one or build a new one.
- Custom Apex, Lightning Web Components and Flow
- AppExchange packaging and security review
- Integrations with your existing systems
Other TrueSolv apps
We're here to help
Questions about installation or setup?
Install the app for free, get the setup guide, or book a 30-minute call and our team will help you configure it for your org.